Housekeeping Manager

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels &

Job summary

Marcus Hotels & Resorts in Milwaukee seeks a Housekeeping Manager to lead the hotel’s housekeeping team, uphold the highest cleanliness standards, and coordinate guest rooms, public areas, and back-of-house spaces.

The role emphasizes staff training, budgeting, and guest relations, with a salary in the 55k–60k per year range and full-time, salaried status. Join a property recently renovated and part of a respected hospitality group.

Qualifications

• Experience leading housekeeping teams in a hotel setting.
• Ability to manage multiple spaces and priorities.
• Strong communication and coaching skills.
• Experience with cost controls and budgets.

Responsibilities

• Assist in hiring, training, supervising, and coaching housekeeping staff.
• Establishes standards of cleanliness for all Housekeeping areas of responsibility.
• Plots direction and long term goals for the Housekeeping Department with the Director of Rooms.
• Controls and analyzes departmental cost to ensure performance against budget.
• Ensures that all designated guestrooms receive service.
• Inspects guestrooms, public and back-of-house areas as assigned and ensures compliance with standards.
• Performs manual duties of associates as necessary to cover temporary staff shortages
• Participates in the promotion of safety and security in assigned areas.
• Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests

Skills

Housekeeping leadership

Staff supervision

Communication

Budgeting

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, Hilton Milwaukee is the perfect place for you! We are seeking a Housekeeping Manager that will join our dynamic team and contribute to the exceptional guest experience we're known for.

As the Housekeeping Manager, you will have a key leadership role and are in charge of maintaining our hotel. As the appearance and cleanliness of the hotel is important to all our guests, you will ensure that the housekeeping department meets the highest standards of quality and efficiency. You will assist in leading this dynamic team and ensure that hotel guest rooms, public spaces, and other areas of the hotel are clean and organized.

There’s no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What will you be doing?

• Assist in hiring, training, supervising and coaching and counseling the Housekeeping staff.
• Establishes standards of cleanliness for all Housekeeping areas of responsibility.
• Plots direction and long term goals for the Housekeeping Department with the Director of Rooms.
• Controls and analyzes departmental cost to ensure performance against budget.
• Ensures that all designated guestrooms receive service.
• Inspects guestrooms, public and back-of-house areas as assigned and ensures compliance with standards.
• Performs manual duties of associates as necessary to cover temporary staff shortages
• Participates in the promotion of safety and security in assigned areas.
• Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests

What do you bring to the role?

• Previous housekeeping experience, hotel experience highly desired.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to associates.
• Ability to communicate effectively to associates.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• And more!

Job Type: Full time, Salaried

Job Hours: Varies with weekend and holiday availability

Pay Rate: 55k-60k/Year

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.

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