Front Desk Supervisor: Guest Experience Leader

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Discounts at Marcus Hotels & Resorts

Two for one movie theater coupons

Career growth opportunities

Paid time off

Medical, dental, and vision insurance

401k with employer match

Job summary

Marcus Hotels & Resorts is hiring a Front Desk Supervisor for the Hilton Milwaukee in downtown Milwaukee. You will guide front desk operations, bell staff, and concierge to deliver exceptional guest experiences in a recently renovated property with brand standards in mind.

The role requires weekend availability, strong English communication, and comfort with hotel technology and reservations systems. This full-time, hourly position offers benefits and growth opportunities within Marcus portfolio.

Qualifications

• Minimum hospitality experience with a guest-focused approach.
• Proven customer service background in front desk operations.
• Ability to learn new systems and software quickly.

Responsibilities

• Supervise front desk, reservations, and bell staff.
• Ensure daily tasks from checklists are completed.
• Greet guests, check in/out, and handle transactions.

Skills

Hospitality experience

Customer service

Communication skills

Active listening

Problem solving

Education

High school diploma or GED

Some college or advanced education preferred

Tools

Reservation software

Cloud-based phone systems

Job description

Marcus Hotels & Resorts is hiring a Front Desk Supervisor for the Hilton Milwaukee in downtown Milwaukee. You will guide front desk operations, bell staff, and concierge to deliver exceptional guest experiences in a recently renovated property with brand standards in mind.

The role requires weekend availability, strong English communication, and comfort with hotel technology and reservations systems. This full-time, hourly position offers benefits and growth opportunities within Marcus portfolio.