Housekeeping Manager — Lead & Elevate Guest Experience

Sonesta Hotels International Corporation in; Baltimore (MD); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in Baltimore is seeking a Housekeeping Manager to lead housekeeping and laundry operations, ensuring guest rooms and public areas meet top standards of cleanliness and presentation. You will serve as second in command, stepping in for the Executive Housekeeper when needed and collaborating with Front Office, Engineering, and leadership to keep the hotel guest-ready.

The role emphasizes strong leadership, organizational skills, and a commitment to guest satisfaction

Qualifications

• Previous housekeeping, hotel operations, hospitality, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within housekeeping or hospitality operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, laundry operations, inventory management, and hospitality service standards.
• Excellent communication, organizational, leadership, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on cleanliness, operational consistency, and guest satisfaction.
• Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety policies preferred.
• Experience using housekeeping management systems, hotel operational systems, or reporting tools preferred.

Responsibilities

• Support daily housekeeping and laundry operations across guest rooms, suites, public spaces, back-of-house areas, and hotel facilities.
• Supervise, train, coach, schedule, and support housekeeping and laundry team members to deliver exceptional cleanliness and guest experience standards.
• Inspect guest rooms, public areas, and operational spaces to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Monitor guest satisfaction, room readiness, service recovery situations, and housekeeping operational performance throughout shifts.
• Partner with Front Office, Engineering, Operations, and hotel leadership to support smooth operations and guest readiness.
• Support housekeeping productivity, labor management, inventory organization, linen control, and departmental efficiency.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Assist with onboarding, employee engagement, training, scheduling, and team development initiatives within the department.
• Monitor housekeeping supplies, operational equipment, storage organization, and cleanliness across workspaces and service areas.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational initiatives as needed.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Hospitality operations

Communication

Problem-solving

Multitasking

Attention to detail

OSHA & safety knowledge

Housekeeping software

Tools

Housekeeping management systems

Job description

Sonesta International Hotels in Baltimore is seeking a Housekeeping Manager to lead housekeeping and laundry operations, ensuring guest rooms and public areas meet top standards of cleanliness and presentation. You will serve as second in command, stepping in for the Executive Housekeeper when needed and collaborating with Front Office, Engineering, and leadership to keep the hotel guest-ready.

The role emphasizes strong leadership, organizational skills, and a commitment to guest satisfaction