Lead Housekeeping Supervisor — Guest Experience

Sage Hospitality Group; Baltimore (MD); On-site; USD 26,000 - 32,000; Full time

Job summary

Sage Hospitality Group in Baltimore is seeking a Housekeeping Supervisor to oversee the housekeeping team, promote safety, and ensure high guest satisfaction while protecting assets and controlling costs.

You will assign tasks, monitor room and public area cleaning, train staff, handle guest requests, and ensure compliance with SOPs and sanitation standards in a fast-paced hotel environment.

Qualifications

• Requires supervisory skills and working knowledge of housekeeping operations.
• Must understand hotel policies, safety, and sanitation standards.

Responsibilities

• Supervise housekeeping staff, provide training and coaching, and give performance feedback.
• Inspect and ensure cleanliness of guest rooms, public areas, and back-of-house areas; enforce SOPs and health standards.
• Assign tasks, manage supply distribution, and monitor inventory to control costs.
• Respond to guest requests and resolve issues to maintain guest satisfaction.
• Implement emergency procedures to protect guests, staff, and assets.

Skills

Supervisory skills

Housekeeping knowledge

Education

High school diploma or equivalent

Job description

Sage Hospitality Group in Baltimore is seeking a Housekeeping Supervisor to oversee the housekeeping team, promote safety, and ensure high guest satisfaction while protecting assets and controlling costs.

You will assign tasks, monitor room and public area cleaning, train staff, handle guest requests, and ensure compliance with SOPs and sanitation standards in a fast-paced hotel environment.