Housekeeping Supervisor - Lead a Winning Guest Experience

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises in Grand Rapids is seeking a Housekeeping Supervisor to guide the housekeeping, laundry, and houseperson teams, ensuring quality, productivity, and brand standards across guest rooms and public areas.

You will lead daily assignments, train staff, respond to guest requests, and monitor cleanliness and readiness while upholding safety and operational goals. This full-time role offers comprehensive benefits.

Qualifications

• Prior housekeeping or supervisory experience preferred.
• Strong attention to detail and leadership skills.
• Ability to train, motivate, and support a team.
• Excellent communication and guest service skills.
• Organized, reliable, and able to manage multiple priorities.
• Physical ability to assist with cleaning tasks and lift up to 40 lbs.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise housekeeping, laundry, and houseperson teams to ensure quality, productivity, and standards.
• Inspect guest rooms and public areas to confirm cleanliness and brand compliance.
• Train and support team members to drive performance and consistency.
• Lead daily assignments, key control, and team readiness.
• Respond to guest requests and resolve concerns promptly.
• Monitor room status, report maintenance needs, and ensure timely room readiness.
• Maintain organized housekeeping spaces and support operations as needed.

Skills

Prior housekeeping experience

Supervisory experience

Attention to detail

Leadership skills

Communication

Guest service

Flexibility schedule

Job description

Concord Hospitality Enterprises in Grand Rapids is seeking a Housekeeping Supervisor to guide the housekeeping, laundry, and houseperson teams, ensuring quality, productivity, and brand standards across guest rooms and public areas.

You will lead daily assignments, train staff, respond to guest requests, and monitor cleanliness and readiness while upholding safety and operational goals. This full-time role offers comprehensive benefits.