Housekeeping & Laundry Manager — Lead Ops & Guest Service

Tapestry Conshohocken; Grand Rapids (MI); On-site; USD 52,000 - 53,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training, development, and career

Great Place to Work culture

Job summary

Concord Hospitality in Grand Rapids, MI, is seeking a Housekeeping Manager to lead housekeeping, laundry, and houseperson teams, ensuring top cleanliness and guest satisfaction. This hands‑on leader will set standards for professionalism and operational excellence.

You will collaborate with Front Desk and Maintenance, manage scheduling and performance, and drive safety and quality across the department.

Qualifications

• Leadership experience in hotels, hospitals, or multi‑unit housing setting the standard for cleanliness and operations.
• Strong attention to detail and commitment to quality.
• Excellent communication with guests, managers, and team members; professional in all interactions.
• Proven ability to lead a team, drive results, and foster engagement.
• Professionalism, integrity, and pride in your work.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to high cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their development.
• Monitor inventory, manage supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.

Skills

Leadership

Attention to detail

Communication skills

Team mentorship

Professionalism

Job description

Concord Hospitality in Grand Rapids, MI, is seeking a Housekeeping Manager to lead housekeeping, laundry, and houseperson teams, ensuring top cleanliness and guest satisfaction. This hands‑on leader will set standards for professionalism and operational excellence.

You will collaborate with Front Desk and Maintenance, manage scheduling and performance, and drive safety and quality across the department.