Resort Housekeeping Manager — Lead & Develop Your Team (Housing)

Explor Crater Lake, LLC; Oregon; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC is hiring for a Housekeeping and Public Areas Manager to oversee daily operations of the housekeeping and public areas department, ensuring outstanding service for resort guests.

The role includes recruiting, training, supervising, evaluating staff, and coordinating with the front desk. Ideal candidates have at least 2 years in hospitality and management, with experience in resorts or national parks preferred.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Minimum of 2 years in the hospitality industry required.
• Minimum of 2 years management experience required.
• Resort/National Park experience preferred.
• We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Responsibilities

• Interview, select, train, and schedule all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.
• Monitor and develop employee performance by supervising and conducting counseling and evaluations, and delivering recognition.
• Inspect the facility daily including guest rooms and public areas; release clean rooms to the front desk in a timely manner.
• Comply with lost and found and key security procedures.
• Maintain inventory of guest amenities and housekeeping supplies.
• Respond to guest requests or complaints promptly; communicate with the front desk on needs.
• Perform all administrative duties to successfully manage the department.
• Participate in Manager on Duty program and understand ISO management systems.

Skills

Customer service

People skills

Communication

Team leadership

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Office

Hotel Management Systems

Job description

Explor Crater Lake, LLC is hiring for a Housekeeping and Public Areas Manager to oversee daily operations of the housekeeping and public areas department, ensuring outstanding service for resort guests.

The role includes recruiting, training, supervising, evaluating staff, and coordinating with the front desk. Ideal candidates have at least 2 years in hospitality and management, with experience in resorts or national parks preferred.