Housekeeping Lead - Luxury Guest Experience

AIRE Ancient Baths Copenhagen; Chicago (IL); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Salary plus tips

Health insurance

PTO

Sick days

Growth opportunities

401K

Commuter benefits

Complimentary bath experience

Employee discounts

Referral bonus

Gym discounts

Team environment

Job summary

AIRE Ancient Baths Chicago location seeks an Assistant Housekeeping Manager to support daily housekeeping operations, lead the team, maintain high cleanliness standards, and ensure adherence to service protocols across guest areas.

You will supervise laundry, inventory, scheduling, and payroll tasks, coach staff, handle guest concerns, and help create a comfortable, memorable experience for every guest while working in a fast-paced hospitality environment.

Qualifications

• Minimum 1 year of team management or supervisory experience, preferably within Housekeeping.
• Minimum 2 years in housekeeping, cleaning, or a related operational role.
• Experience within hospitality, wellness, luxury service, or another customer-focused environment preferred.
• Strong knowledge of cleaning, sanitation, and laundry operations.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, support, and hold team members accountable.
• Hands-on leadership style with strong attention to detail.
• Comfortable working in a fast-paced, dynamic environment and adjusting priorities.
• Passion for delivering an exceptional guest experience and representing AIRE’s service standards.
• Flexibility to work weekends and holidays.

Responsibilities

• Ensure the team consistently follows AIRE service standards, protocols, and appearance guidelines.
• Oversee guest comfort and wellbeing in the locker areas, ensuring spaces remain clean, organized, and fully stocked.
• Resolve guest concerns or incidents escalated by team members.
• Support frontline operations during breaks, high-occupancy periods, absences, and peak operational needs.
• Identify opportunities to continuously improve the guest experience.
• Oversee internal laundry operations to ensure linens and textiles meet AIRE quality standards.
• Monitor the availability and proper use of cleaning products, tools, and supplies.
• Monitor cleaning team performance and address or report areas of concern.
• Monitor external laundry deliveries and quality standards.
• Act as the main operational point of contact for the department during the Manager’s absence.
• Supervise inventory and maintain appropriate stock levels.
• Support timecard approvals and accurate payroll processing.
• Conduct daily briefings and communicate incidents, operational updates, and areas for improvement.
• Support scheduling, shift rotations, holidays, and coverage.
• Assist with recruitment, onboarding, training, and team development.
• Foster a positive, collaborative, and accountable team environment aligned with AIRE standards.

Skills

Team management

Housekeeping

Leadership

Communication

Problem-solving

Attention to detail

Job description

AIRE Ancient Baths Chicago location seeks an Assistant Housekeeping Manager to support daily housekeeping operations, lead the team, maintain high cleanliness standards, and ensure adherence to service protocols across guest areas.

You will supervise laundry, inventory, scheduling, and payroll tasks, coach staff, handle guest concerns, and help create a comfortable, memorable experience for every guest while working in a fast-paced hospitality environment.