House Manager

HELP USA INC; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

HELP USA INC in New York seeks a House Manager to lead a team of Residential Aides in a shelter for individuals experiencing homelessness. You will be the first point of contact for new clients, conduct intakes, assign beds, and familiarize residents with rules and daily routines.

You will collaborate with Safety Tour Supervisors, Social Services, and Maintenance to maintain a safe, respectful environment. FDNY certifications are required, and you will report in the CARES system with clear,

Qualifications

• High School Diploma or equivalent; additional experience may compensate.
• FDNY F-02 certification required within 30 days of hire.
• FDNY F80 Fireguard certificate required within 60 days of hire.
• Experience supervising in residential facilities; homelessness/mental illness experience preferred.

Responsibilities

• Supervise Residential Aides and conduct initial client intakes.
• Enter progress notes in DHS CARES system and assign beds.
• Inspect client rooms and dorms; enforce rules and routines.
• Develop team through supervision, feedback, and meetings.

Skills

Supervisory experience

Interpersonal skills

Customer service

Interviewing clients

Documentation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

As House Manager, you and the Residential Aides you supervise will be among the first members of HELP USA to interact with our new clients upon their arrival at our shelter. Accordingly, it is critical that you are welcoming and supportive during a very difficult time in our clients' lives. You'll work closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment, and you'll foster positive working relationships with Social Services, Maintenance, and other Team Members.Supervising and conducting initial intakes for all new clients: ensuring that all paperwork is completed and progress notes and other information are entered into the DHS CARES system; making bed assignments; and familiarizing new clients to our site and our program so that they understand the rules and requirements of the facility as well as the daily routine, including information such as mealtimes, passes, curfews, etc.Helping to resolve clients' concerns, difficulties, and grievances, and entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients.Supervising and participating in regular inspections of the facility, including all client rooms and dorms.Developing your team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.High School Diploma or equivalent OR equivalent experience and skills.FDNY F-02 required (30-day allowance from date of hire to obtain).FDNY F80 Fireguard Certificate required (60-day allowance from date of hire to obtain).Prior supervisory experience and experience working in residential facilities.Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.Strong customer service orientation and ability to skillfully manage interpersonal relationships.Ability to effectively conduct interviews with clients and create clear, concise, and accurate documentation.Computer literacy, particularly with Microsoft Office applications.Bilingual (English/Spanish) a plus.Ability to provide night and weekend coverage as needed.