House Manager

Help USA; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

HELP USA in New York City is seeking a House Manager to lead a team of Residential Aides in our shelter, ensuring a welcoming and safe environment for new clients entering our program. You will work closely with Safety Tour Supervisors to maintain order and dignity for residents.

You will handle intakes, coordinate with the DHS CARES system, supervise staff, and uphold daily routines, including meals, passes, and curfews. A strong service orientation and bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent; equivalent experience considered.
• FDNY F-02 required.
• FDNY F80 Fireguard Certificate required.
• Prior supervisory experience in residential facilities.
• Ability to work with people experiencing homelessness and mental illness or other disadvantaged people.
• Strong customer service orientation and interpersonal skills.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual English/Spanish a plus.
• Night and weekend coverage availability.

Responsibilities

• Supervising and conducting initial intakes for all new clients and recording data in DHS CARES.
• Overseeing bed assignments, site orientation, rules, and daily routines for clients.
• Resolving client concerns and documenting progress notes in CARES.
• Developing Residential Aides through feedback, supervision, and team meetings.

Skills

Supervisory experience

Customer service

Interpersonal skills

Interviewing skills

Computer literacy

Bilingual English/Spanish

Night/weekend availability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Program: Quarterstone | 225 25th Street, Brooklyn NY 11232

What You’ll Do

As House Manager, you and the team of Residential Aides you supervise will be among the first members of HELP USA to interact with our new clients when they enter our shelter. Accordingly, you must be welcoming and supportive at a very difficult time in the lives of our clients. You’ll work closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment, and you’ll foster positive working relationships with Social Services, Maintenance, and other Team Members.

Your responsibilities will include:

• Supervising and conducting initial intakes for all new clients:ensuring that all paperwork is completed and progress notes and other information are entered into the DHS CARES system;making bed assignments;and familiarizing new clients to our site and our programso that they understand the rules and requirements of the facility as well as the daily routine including information such as mealtimes, passes, curfews, etc.
• Helping to resolve clients’ concerns, difficulties, and grievances, and entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients.
• Supervising and participating in regular inspections of the facility, including all client rooms and dorms.
• Developing your team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.

You’re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 required.
• FDNY F80 Fireguard Certificate required.
• Prior supervisory experience and experience working in residential facilities.
• Capacity to work with people experiencing homelessness and mental illnessor otherdisadvantaged people.
• Strong customer service orientation and ability to skillfullymanage interpersonal relationships.
• Ability to effectively conduct interviews with clients and create clear, concise, and accurate documentation.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual (English/Spanish) a plus.
• Ability to provide night and weekend coverage as needed.