Residential Aide

HELP USA; Huntington Station (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

HELP USA is seeking a Residential Aide to support safety, security, and orderly operation at one of our shelters for single adults in New York. You will work with the Social Services Team to ensure continuity of care and timely communication during a client’s stay.

The role involves intake, patrols, inventorying client possessions, bed/meal counts, and escorting clients to meetings. FDNY Fireguard certification is required or obtainable within 30 days; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• Experience in residential facilities.
• Ability to work with people experiencing homelessness or other disadvantaged populations.
• Computer literacy with Microsoft applications.

Responsibilities

• Conduct Intake/Orientation for new clients, explain processes and assign beds.
• Perform and document patrols to ensure site rules and safety.
• Secure possessions of clients when away due to hospitalization or other reasons.
• Assist with bed and meal counts and locker searches.
• Use DHS CARES system to track vacancies and check clients in/out.
• Escort clients to meetings and ensure notices are delivered timely.
• Document incidents and noteworthy events during shifts.

Skills

Customer service

Bi-lingual (English/Spanish)

Computer literacy

Team collaboration

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Program: Keener | 64 Sunken Garden Loop, Wards Island, Manhattan, NY 10035

What You'll Do

As a Residential Aide at one of our shelters for single adults, you'll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You'll also work directly with our clients to ensure that they attend required internal and external meetings, and you'll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.

Your responsibilities will include:

• Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.
• Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.
• Conducting bed and meal counts and assisting House Managers with locker searches.
• Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.
• Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, escorting clients to meetings and appointments when necessary.
• Documenting incidents and other noteworthy events that occur during your shift.

You're a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or otherdisadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Bi-lingual (English/Spanish) preferred.
• Ability to provide night and weekend coverage as needed.