Shelter Operations & Client Services Aide

HELP USA; Huntington Station (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

HELP USA is seeking a Residential Aide to support safety, security, and orderly operation at one of our shelters for single adults in New York. You will work with the Social Services Team to ensure continuity of care and timely communication during a client’s stay.

The role involves intake, patrols, inventorying client possessions, bed/meal counts, and escorting clients to meetings. FDNY Fireguard certification is required or obtainable within 30 days; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• Experience in residential facilities.
• Ability to work with people experiencing homelessness or other disadvantaged populations.
• Computer literacy with Microsoft applications.

Responsibilities

• Conduct Intake/Orientation for new clients, explain processes and assign beds.
• Perform and document patrols to ensure site rules and safety.
• Secure possessions of clients when away due to hospitalization or other reasons.
• Assist with bed and meal counts and locker searches.
• Use DHS CARES system to track vacancies and check clients in/out.
• Escort clients to meetings and ensure notices are delivered timely.
• Document incidents and noteworthy events during shifts.

Skills

Customer service

Bi-lingual (English/Spanish)

Computer literacy

Team collaboration

Education

High School Diploma or equivalent

Tools

MS Office

Job description

HELP USA is seeking a Residential Aide to support safety, security, and orderly operation at one of our shelters for single adults in New York. You will work with the Social Services Team to ensure continuity of care and timely communication during a client’s stay.

The role involves intake, patrols, inventorying client possessions, bed/meal counts, and escorting clients to meetings. FDNY Fireguard certification is required or obtainable within 30 days; bilingual English/Spanish is a plus.