Hourly Shift Coordinator

Popeyes-01d9eb60; Chalmette (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Popeyes is seeking a focused Hourly Shift Coordinator to lead shifts, drive guest satisfaction and profitability. You will support the Restaurant General Manager and Assistant Manager, supervise Team Members, and ensure fast, accurate product preparation and service.

Your role centers on operating with brand standards and efficient shift execution. You should have 1–2 years of quick service experience, be at least 18, and be available for evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old with a HS diploma or GED.
• 1–2 years of quick service restaurant experience preferred.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Act as Shift Leader to drive profitability, guest satisfaction and team performance.
• Support RGM/AM by managing operations during assigned shifts.
• Directly supervise Team Members and ensure fast, friendly service.
• Uphold cash controls, inventory procedures and brand standards.

Skills

Guest service principles

Team leadership

Cash handling

Shift planning

Education

High School Diploma or GED

2 years of college preferred

Job description

POSITION OVERVIEW:The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYFollows all cash control and security procedures (e.g. safe counting, cash drawers)Maintains inventory by performing Daily and Weekly inventory inspectionsReceives inventory truck ordersGUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundingsPEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSSets an example for Team Members by working hard to implement shift plan and drive operational resultsDirects efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates Team Members during shift on each of the workstationsReviews restaurant results to identify successes and areas for improvementEnsures that restaurant upholds operational and brand standards*Performs duties of the Team Member when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experienceDemonstrated understanding of guest service principlesAvailable to work evenings, weekends and holidaysAbility to work long and/or irregular shifts as needed, for proper functioning of the restaurant