Hotel Team Lead: Guest Experience & Ops

Extended Stay America; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America in San Jose, CA is seeking a Team Lead to assist the General Manager in daily hotel operations and drive KPI improvements while maintaining 100% guest satisfaction. The TL may assume GM responsibilities when required and must enforce safety and policy compliance across the property.

The role involves supporting revenue initiatives, managing associate performance, training staff on brand standards, and ensuring smooth front desk and operations with a strong focus on guest

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.
• Strong English communication and guest service skills.

Responsibilities

• Demonstrates and promotes a 100% commitment to guest experience.
• Assists GM in boosting revenue, controlling costs, and improving guest and associate satisfaction.
• Trains associates on brand standards and performance expectations.
• Upholds company standards and policy compliance at the hotel level.
• Monitors guest balances and issues refund checks.
• Oversees daily inventory and procurement within budget and with approved vendors.
• Serves as first contact for guest service issues and escalates as needed.
• Promotes the service culture with professionalism and respect.
• Instills 100% guest satisfaction objectives to hourly associates.

Skills

Leadership

Guest service

Training

Budgeting

Operations

Prior hotel experience

Education

High School Diploma or GED

Job description

Extended Stay America in San Jose, CA is seeking a Team Lead to assist the General Manager in daily hotel operations and drive KPI improvements while maintaining 100% guest satisfaction. The TL may assume GM responsibilities when required and must enforce safety and policy compliance across the property.

The role involves supporting revenue initiatives, managing associate performance, training staff on brand standards, and ensuring smooth front desk and operations with a strong focus on guest