Hotel Operations Lead - Guest Experience & Safety

Extended Stay America; Milpitas (CA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America in Milpitas, CA seeks a Team Lead to assist the General Manager with daily hotel operations, focusing on guest satisfaction and financial performance. The TL resolves guest and associate issues, contributes to associate training, budgeting, and upholding safety and policy standards.

The role also serves as acting GM when required, collaborates with departments to drive revenue, control costs, and maintain brand standards, delivering a professional guest experience.

Responsibilities

• Assists GM in maximizing revenues and flow through to EBITDA.
• Resolves guest and associate issues and escalates as needed.
• Trains associates on brand standards and job performance expectations.
• Ensures safety and security procedures are in place and followed.
• Monitors guest balances and assists with budgeted purchases and vendor relations.

Job description

Extended Stay America in Milpitas, CA seeks a Team Lead to assist the General Manager with daily hotel operations, focusing on guest satisfaction and financial performance. The TL resolves guest and associate issues, contributes to associate training, budgeting, and upholding safety and policy standards.

The role also serves as acting GM when required, collaborates with departments to drive revenue, control costs, and maintain brand standards, delivering a professional guest experience.