Hotel Security & Guest Safety Specialist

The Crescent Hotels Group; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

The Crescent Hotels Group in Austin, TX seeks a dedicated Security Officer to patrol the interior and perimeter, observing risks and promoting safety for guests and staff. This role involves addressing guest welfare, handling door lock issues, and coordinating emergency responses in a calm, decisive manner.

Responsibilities include monitoring entry points, reporting suspicious activity, and maintaining knowledge of life safety systems and fire safety equipment.

Qualifications

• Experience in hotel security operations and guest safety.
• Experience with incident reporting and life-safety procedures.
• Ability to observe, assess and respond calmly to security concerns.

Responsibilities

• Patrol interior and perimeter on foot to identify risks.
• Maintain order, assist guests, and handle door locks.
• Respond to emergencies with calm, decisive action.
• Monitor entry points for suspicious activity and report.
• Operate life safety systems and know extinguisher locations.
• Answer security lines promptly and triage priorities.
• Document incidents and escalate to supervision as needed.
• Ensure attendance and be available for shifts.
• Perform other routine security-related duties as assigned.

Skills

Hotel security experience

Marriott brand knowledge

Physical endurance

Verbal communication

Job description

The Crescent Hotels Group in Austin, TX seeks a dedicated Security Officer to patrol the interior and perimeter, observing risks and promoting safety for guests and staff. This role involves addressing guest welfare, handling door lock issues, and coordinating emergency responses in a calm, decisive manner.

Responsibilities include monitoring entry points, reporting suspicious activity, and maintaining knowledge of life safety systems and fire safety equipment.