Guest Safety & Hotel Security Specialist

Hyatt; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Job description

Nestled along the shores of Lady Bird Lake in the heart of downtown Austin, Hyatt Regency Austin is a place where caring for people so they can be their best is more than a purpose—it’s the foundation of everything we do. We are currently seeking a professional, dependable, and service‑oriented Security Officer to join our dedicated Security Team.

Position Summary

The Security Officer is responsible for maintaining a safe and secure environment for hotel guests, employees, and visitors. This role requires strong attention to detail, sound judgment, and excellent communication skills to ensure hotel safety standards are upheld at all times.

Key Responsibilities

• Monitor and maintain the safety and security of hotel guests, employees, and property
• Patrol hotel premises and respond promptly to incidents or safety concerns
• Enforce hotel policies and safety procedures in a courteous and professional manner
• Accurately document incidents and accidents through detailed reports
• Collaborate with various hotel departments, hotel leadership and emergency services as needed
• Assist with additional tasks and responsibilities as assigned to ensure a safe, secure, and welcoming environment

We are proud to share that Hyatt is a certified Great Place to Work and has been named to the Fortune 100 Best Companies to Work For list in the United States—reflecting our commitment to fostering a culture of inclusion, support, and opportunity.

Benefits

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Benefits Including Healthcare, Vision and Dental-after 30 days of service
• Free and Discounted Room Nights - at Hyatt Hotels around the world
• Free Parking – Downtown Austin in our on-site garage!
• Discounted Bus Passes – subsidized by Hyatt, paid through payroll deduction
• Paid Time Off – after 90 days of service
• Financial Assistance – Tuition & Wellness reimbursement
• Employee Assistance – Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!

Qualifications

• Refined verbal and written communication skills
• A true desire to satisfy the needs of others in a fast‑paced environment
• Previous security experience preferred
• Proficient in basic computer skills
• Ability to stand for long periods of time and walk moderate distances
• Open availability including weekends and holidays is required for this role

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.