Hotel Sales & Group Billing Coordinator

YOTEL; Boston (MA); On-site; USD 40,000 - 57,000; Full time

Job summary

YOTEL Boston is seeking an Administrative Coordinator to support the Sales Team by entering group bookings and rooming lists and handling guest correspondence, billing, and reporting.

You will answer calls to the Sales Department, work with Opera/Delphi PMS, and assist other departments as needed; this is a full-time hourly role paying $35.00 per hour.

Strong customer service, organization, and teamwork are valued, with flexibility to work AM/PM, weekends, and holidays.

Qualifications

• College graduate preferred.
• Possess high energy, positive disposition, professional presentation, and strong self-motivation.
• Natural, genuine, customer service oriented individual.
• Hotel front desk experience is preferred.
• Experience with Opera, Delphi, or other PMS/CRM systems is preferred.

Responsibilities

• Always maintain positive external and internal guest relations by delivering respectful, professional, and responsive service.
• Enter/maintain Group blocks in Delphi and property management system.
• Submit various group and transient requests to distribution.
• Maintain of group blocks and their inventory.
• Create and distribute group resumes.
• Ensure reservations have necessary VIP, ETA, billing, arrival, departure dates, and room types based upon group resumes.
• Process deposits and payments for group and catering events.
• Accurately manage final billing for group and catering events, ensuring charges are complete and correct.
• Conduct group audits
• Attend PreConvention Meetings, Resume Meetings, Group Pick up Meetings, and Reservations Departmental meetings.
• Run various reports for managers

Skills

High energy

Positive disposition

Professional presentation

Self-motivation

Customer service oriented

Team player

Hotel front desk experience

Opera

Delphi

PMS/CRM systems

Outlook

Microsoft Office Suite

Canva

Education

College graduate preferred

Job description

YOTEL Boston is seeking an Administrative Coordinator to support the Sales Team by entering group bookings and rooming lists and handling guest correspondence, billing, and reporting.

You will answer calls to the Sales Department, work with Opera/Delphi PMS, and assist other departments as needed; this is a full-time hourly role paying $35.00 per hour.

Strong customer service, organization, and teamwork are valued, with flexibility to work AM/PM, weekends, and holidays.