Hospitality Sales Coordinator — Drive Revenue & Guest Experience

Cambria Hotel Boston Downtown; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Travel discounts

Career growth opportunities

Job summary

Cambria Hotel Boston Downtown is seeking a Sales Coordinator to support our growing Sales Department. You will serve as the operational backbone of the sales office, handling group bookings, client communications, reservations coordination, and billing processes.

Work closely with the Director of Sales and hotel leadership to gain exposure to all aspects of hotel sales, business development, and revenue generation, while maintaining high standards of organization and guest service.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Experience in hotel front desk and/or hotel reservations is required.
• Proficiency with PMS, CRM and Microsoft Office is required.

Responsibilities

• Build and manage group blocks, events, and reservations within the hotel systems.
• Prepare contracts, room blocks, billing arrangements, and reservation links.
• Coordinate rooming lists and special requests with clients and groups.
• Manage deposits, billing instructions, routing details, and post-event actualization.
• Prepare group resumes and participate in operational planning meetings.
• Serve as a liaison for FIT accounts, wholesale reservations, and airline crew accommodations.
• Assist with site inspections and sales appointments.
• Maintain CRM databases, sales reports, files, and departmental records.
• Coordinate VIP arrivals, amenities, and guest welcome communications.
• Support sales office organization and inventory management.
• Draft professional correspondence and assist with day-to-day departmental operations.
• Participate in weekly sales meetings and special projects.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Multi-tasking

Team player

Tools

PMS (Choice Advantage)

CRM

Microsoft Office

Job description

Cambria Hotel Boston Downtown is seeking a Sales Coordinator to support our growing Sales Department. You will serve as the operational backbone of the sales office, handling group bookings, client communications, reservations coordination, and billing processes.

Work closely with the Director of Sales and hotel leadership to gain exposure to all aspects of hotel sales, business development, and revenue generation, while maintaining high standards of organization and guest service.