Sales Coordinator | Cambria Hotel Boston Downtown

Cambria Hotel Boston Downtown; Boston (MA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Travel discounts

Career growth

Sales systems experience

Collaborative culture

Job summary

Cambria Hotel Boston Downtown in Seaport District is seeking a Sales Coordinator to support the growing Sales Department. This role acts as the operational backbone for group blocks, client communications, billing, and admin tasks, reporting to the Director of Sales.

You’ll gain exposure to all aspects of hotel sales, business development, and revenue impact while collaborating with leadership to drive guest satisfaction and commercial success.

Qualifications

• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive, and team-oriented attitude.
• Proficiency with Microsoft Office Suite.
• Previous hotel front desk and/or hotel reservations experience required.
• Proficiency with PMS, CRM and related hotel software.

Responsibilities

• Build and manage group blocks, events, and reservations.
• Prepare contracts, room blocks, billing arrangements, and reservation links.
• Coordinate rooming lists and special requests with clients and groups.
• Manage deposits, billing instructions, routing details, and post-event actualization.
• Prepare group resumes and participate in operational planning meetings.
• Serve as a liaison for FIT accounts, wholesale reservations, and airline crew accommodations.
• Assist with site inspections and sales appointments.

Skills

Strong organizational skills

Excellent written and verbal skills

Ability to manage multiple priorities

Professional, positive, team-oriented

Microsoft Office Suite proficient

Tools

Choice Advantage PMS

STS

CRM systems

Hotel industry software

Job description

Sales Coordinator

Cambria Hotel Boston Downtown | Seaport District

Full-Time | On-Site | Boston, MA

Join a High-Performing Hospitality Team

Cambria Hotel Boston Downtown is seeking an organized, detail-oriented, and service-driven Sales Coordinator to support our growing Sales Department. This is an exciting opportunity to join an entrepreneurial hotel team where your work directly impacts revenue, guest satisfaction, and overall hotel success.

As the Sales Coordinator, you will serve as the operational backbone of the sales office, supporting group business, client communications, reservations coordination, billing processes, and administrative functions. You'll work closely with the Director of Sales and hotel leadership while gaining exposure to all aspects of hotel sales and business development.

What You’ll Do

Sales & Group Coordination

• Build and manage group blocks, events, and reservations within Choice Advantage PMS and STS.
• Prepare contracts, room blocks, PM accounts, billing arrangements, and reservation booking links.
• Coordinate rooming lists and special requests with clients and groups.
• Manage deposits, billing instructions, routing details, and post-event actualization.
• Prepare group resumes and participate in operational planning meetings.
• Serve as a liaison for FIT accounts, wholesale reservations, and airline crew accommodations.
• Assist with site inspections and sales appointments.

Administrative Support

• Maintain CRM databases, sales reports, files, and departmental records.
• Coordinate VIP arrivals, amenities, and guest welcome communications.
• Support sales office organization and inventory management.
• Draft professional correspondence and assist with day-to-day departmental operations.
• Participate in weekly sales meetings and special projects.

What We’re Looking For

• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive, and team-oriented attitude.
• Proficiency with Microsoft Office Suite.
• Previous hotel front desk and/or hotel reservations experience required.
• Proficiency with hotel PMS, CRM and Microsoft Office suite required.

Schedule

• Full-time position (typically 32-40 hours per week)
• Primarily Monday through Friday business hours
• Occasional evenings, weekends, or special event support may be required

Benefits & Perks

• Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Choice Hotels and partner travel discounts
• Career growth opportunities with Meyer Jabara Hotels
• Hands-on experience with industry-leading hotel sales systems
• Collaborative environment that values innovation, accountability, and professional development

Why Cambria Boston?

Located in Boston's vibrant Seaport District, Cambria Hotel Boston Downtown is part of the upscale Choice Hotels portfolio and proudly operated by Meyer Jabara Hotels. Our culture is built on the principles of the Journey Culture, empowering associates to take ownership, build meaningful relationships, and create memorable guest experiences.

This is more than an administrative role. It's an opportunity to become a key contributor to a hotel's commercial success while building a long-term career in hospitality sales.