Front Desk & Guest Services Manager

Renaissance Hotels; Orlando (FL); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels in Orlando is seeking a Front Office Manager-level candidate to support the Front Office Manager and oversee daily front desk operations. You will direct staff, ensure efficient check-in/check-out, and strive for high guest satisfaction while supporting the department's financial goals.

The role emphasizes leadership across Bell Staff, switchboard, and guest services, with a focus on service quality and operational efficiency in a busy hotel environment.

Qualifications

• Diploma or degree in hospitality-related fields is required or preferred.
• Experience in guest services, front desk, or related professional area preferred.

Responsibilities

• Assist the Front Office Manager in administering front office functions and supervising staff daily.
• Directs and coordinates with managers and employees to ensure efficient check-in and check-out processes.
• Supervise Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations.
• Ensure guest and employee satisfaction and maximize department financial performance.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Renaissance Hotels in Orlando is seeking a Front Office Manager-level candidate to support the Front Office Manager and oversee daily front desk operations. You will direct staff, ensure efficient check-in/check-out, and strive for high guest satisfaction while supporting the department's financial goals.

The role emphasizes leadership across Bell Staff, switchboard, and guest services, with a focus on service quality and operational efficiency in a busy hotel environment.