Front Office Director: Guest Experience & Security Leader

Renaissance Hotels; Orlando (FL); Presencial; USD 89 000 - 113 000; Tempo integral

Resumo da oferta

Renaissance Hotels in Orlando, located at 6677 Sea Harbor Drive, Orlando, FL 32821, is seeking a Management-level executive to oversee Front Office, Guest Services, and Security. This role directs Bell Staff, Switchboard Operations, Concierge, Valets, and related front desk activities to deliver exceptional guest experiences.

The position requires strong leadership, extensive front desk experience, and a focus on safety.

Qualificações

• High school diploma or GED; 6 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in guest services/front desk.

Responsabilidades

• Leads front office, guest services, and security teams to ensure smooth daily operations.
• Manages day-to-day operations of front desk, bell staff, valet, concierge, and switchboard.
• Develops goals and plans to prioritize, organize, and achieve department objectives.
• Protects property and maintains a safe environment for guests and staff.
• Oversees policy adherence, budget realization, and guest issue resolution.

Conhecimentos

Leadership

Communication

Team management

Customer service

Formação académica

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Descrição da oferta de emprego

Renaissance Hotels in Orlando, located at 6677 Sea Harbor Drive, Orlando, FL 32821, is seeking a Management-level executive to oversee Front Office, Guest Services, and Security. This role directs Bell Staff, Switchboard Operations, Concierge, Valets, and related front desk activities to deliver exceptional guest experiences.

The position requires strong leadership, extensive front desk experience, and a focus on safety.