Hotel Reservations & Front Desk Specialist

Rising Star Casino; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment venue in Indiana is seeking a Guest Service Center Agent to provide excellent service to customers, assist with reservations, and maximize guest satisfaction. Candidates should have a high school diploma, experience in customer service, and strong communication and computer skills. The role requires working weekends and holidays, as well as knowledge of hotel and casino systems. This position offers the opportunity to work in a dynamic and engaging environment.

Qualifications

• Experience as Guest Service Center Agent or similar role.
• Must work weekends, evenings, and holidays.
• Ability to adapt to change and prioritize tasks.

Responsibilities

• Provide superior service to all customers.
• Assist all calls within the Guest Services areas.
• Responsible for maximizing occupancy and rate goals.

Skills

Excellent customer service skills

Strong computer skills

Professional and positive demeanor

Outstanding verbal and written skills

Ability to communicate clearly

Education

High school diploma or equivalent

Tools

Hotel and casino system knowledge

Job description

A leading entertainment venue in Indiana is seeking a Guest Service Center Agent to provide excellent service to customers, assist with reservations, and maximize guest satisfaction. Candidates should have a high school diploma, experience in customer service, and strong communication and computer skills. The role requires working weekends and holidays, as well as knowledge of hotel and casino systems. This position offers the opportunity to work in a dynamic and engaging environment.