Guest Services Pro - Elevate Front Desk Experience

Plazahotelelpaso; Merrillville (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Wellness Program

Educational/Professional Development

Job summary

HHM Hotels in Merrillville, Indiana seeks a Guest Service Agent to warmly greet guests, register rooms, process payments, and manage reservations using the PMS system. You will respond to guest requests promptly and resolve complaints, aiming to boost satisfaction scores while upholding safety and service standards.

The role requires prior customer service experience, basic accounting for balancing books, and availability for varied shifts including holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Balance accounts and conduct audits.
• Maintain guest satisfaction and assist with breakfast or luggage during peak periods.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in Merrillville, Indiana seeks a Guest Service Agent to warmly greet guests, register rooms, process payments, and manage reservations using the PMS system. You will respond to guest requests promptly and resolve complaints, aiming to boost satisfaction scores while upholding safety and service standards.

The role requires prior customer service experience, basic accounting for balancing books, and availability for varied shifts including holidays and weekends.