Hospitality PBX Supervisor: Guest Communications Lead

Hilton; Florida; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a PBX Operator Supervisor to lead the hotel communications team, ensuring courteous, efficient guest interactions and timely information delivery. You will supervise call handling, messaging, and emergency responses while promoting Hilton’s renowned hospitality.

Ideal candidates bring a passion for guest service, integrity, and leadership. You’ll coach staff, coordinate daily operations, and help maintain exceptional standards across guest experiences.

Qualifications

• Hospitality mindset with leadership potential.
• Commitment to integrity and teamwork.
• Ability to train and coach staff effectively.

Responsibilities

• Supervise communications team and oversee call handling, messaging, and guest information sharing.
• Schedule shifts, assign tasks, train staff, and provide coaching and feedback.
• Respond to guest inquiries and assist in resolving escalated issues.
• Provide regular updates and training on hotel offerings and local attractions.

Job description

Hilton is seeking a PBX Operator Supervisor to lead the hotel communications team, ensuring courteous, efficient guest interactions and timely information delivery. You will supervise call handling, messaging, and emergency responses while promoting Hilton’s renowned hospitality.

Ideal candidates bring a passion for guest service, integrity, and leadership. You’ll coach staff, coordinate daily operations, and help maintain exceptional standards across guest experiences.