Guest Communications Specialist (PBX) – Hospitality

Hilton; Boston (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Hilton in Boston seeks a PBX Operator who greets guests, handles telephone calls, and delivers the warm, hospitality-driven experience the brand is known for.

You will manage front-desk communications, stay informed about hotel services, and support emergency responses with clear information to teams.

This role offers a stable full-time on-site opportunity within a global hospitality leader, with opportunities to grow within the renowned Hilton culture.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
• Cross-Functional Operational Support: Supports Front Desk operations and other guest-facing areas as needed to ensure effective coverage and service delivery

Job description

Hilton in Boston seeks a PBX Operator who greets guests, handles telephone calls, and delivers the warm, hospitality-driven experience the brand is known for.

You will manage front-desk communications, stay informed about hotel services, and support emergency responses with clear information to teams.

This role offers a stable full-time on-site opportunity within a global hospitality leader, with opportunities to grow within the renowned Hilton culture.