PBX & Guest Services Agent — Elevate Hotel Communications

Montage International; Laguna Beach (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Montage International is seeking a dedicated PBX Operator to manage all guest and internal communications. You will provide courteous switchboard services, handle messages, and coordinate with various hotel departments to ensure smooth daily operations.

The role requires strong communication skills, basic computer knowledge, and the ability to multi-task in a fast-paced hospitality environment. Training will cover safety, policies, and guest service standards.

Qualifications

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Remaining aware of daily events, restaurant, entertainment, and special events in local area.
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards.
• Managing 3-4 calls per minute.
• Posting appropriate telephone charges when required.
• Adhering to safety regulations and emergency procedures.
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more.
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary.
• Performing any other job related duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Telephone etiquette

Computer basics

Education

High School Diploma

Job description

Montage International is seeking a dedicated PBX Operator to manage all guest and internal communications. You will provide courteous switchboard services, handle messages, and coordinate with various hotel departments to ensure smooth daily operations.

The role requires strong communication skills, basic computer knowledge, and the ability to multi-task in a fast-paced hospitality environment. Training will cover safety, policies, and guest service standards.