Hotel PBX & Guest Services Specialist

Azul Hospitality; Koloa (HI); On-site; USD 31,684 - 35,817; Full time

Job summary

Azul Hospitality is seeking an entry-level PBX Operator at Koloa Landing Autograph Collection in Hawaii. You will be the main point of contact for guest requests, answer calls, record requests, and arrange wake-up calls, while maintaining privacy and security protocols.

The role requires clear communication, basic computer skills, and a strong sense of hospitality. You will work on the hotel switchboard, direct calls, and assist with general administrative tasks and local guidance for guests.

Qualifications

• English fluency required.
• Experience in the hospitality industry preferred.
• High school or equivalent education required.

Responsibilities

• Handle incoming and outgoing phone calls.
• Operate the hotel switchboard in a courteous and professional manner to maximize guest satisfaction.
• Direct phone calls to the appropriate departments.
• Monitor and track guest requests; ensure timely completion.
• Provide guest wake-up calls with a second reminder option.
• Perform general administrative duties such as preparing welcome letters, key packets, reports.

Skills

Communication

Customer relations

Leadership

Detail oriented

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

PMS

PBX

Key system

POS

Job description

Azul Hospitality is seeking an entry-level PBX Operator at Koloa Landing Autograph Collection in Hawaii. You will be the main point of contact for guest requests, answer calls, record requests, and arrange wake-up calls, while maintaining privacy and security protocols.

The role requires clear communication, basic computer skills, and a strong sense of hospitality. You will work on the hotel switchboard, direct calls, and assist with general administrative tasks and local guidance for guests.