Hotel PBX & Guest Services Specialist

Chatham Bars Inn; Chatham (MA); On-site; USD 22,730 - 32,373; Full time

Job summary

Chatham Bars Inn in Chatham, Massachusetts, seeks an experienced operator/coordinator to handle incoming calls, ensuring a courteous communication approach. Responsibilities include maintaining guest data confidentiality and ensuring compliance with service standards.

The ideal candidate is organized, possesses superior customer service skills, and thrives in a fast-paced environment. Flexible scheduling is essential, including availability for weekends and holidays. Compensation starts at $20/hour, with potential adjustments based on experience and location.

Responsibilities

• Maintain confidentiality, security, and integrity of guest and organizational data.
• Ensure Leading Hotels of the World Service Standards are met with each call.
• Ensure release of information is consistent with all privacy policies.
• Obtain necessary information and transfer calls to correct extensions.
• Provide hotel information to callers as appropriate.
• Respond quickly and accurately to disaster and emergency situations.

Skills

Superior organizational skills

Superior customer service skills

Telephone etiquette

Ability to work well in a team

Fast-paced environment enjoyment

Excellent multi-tasking skills

Following direction well

Schedule flexibility

Weekend and holiday availability

Job description

Chatham Bars Inn in Chatham, Massachusetts, seeks an experienced operator/coordinator to handle incoming calls, ensuring a courteous communication approach. Responsibilities include maintaining guest data confidentiality and ensuring compliance with service standards.

The ideal candidate is organized, possesses superior customer service skills, and thrives in a fast-paced environment. Flexible scheduling is essential, including availability for weekends and holidays. Compensation starts at $20/hour, with potential adjustments based on experience and location.