Hotel Ops Leader: Guest Service & Profitability

Integral Hospitality; Conroe (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Integral Hospitality in Conroe, TX seeks an Operations Manager to lead the hotel team and drive superior guest service. This hands-on role requires managing day-to-day operations, maintaining brand standards, and coordinating with sales to maximize revenue.

The ideal candidate will possess hotel experience (preferably Hilton), strong financial acumen, and proven ability to train staff while maintaining a positive work environment. On-site leadership is essential at this Conroe location.

Qualifications

• Hotel experience required, preferably Hilton brands.
• Hands-on operations management and team leadership.
• Knowledge of Quality Assurance and franchise compliance.
• Focus on guest service excellence.
• Financial leadership to manage hotel budget and costs.
• Strong communication with guests, employees and management.

Responsibilities

• Oversee day-to-day operation of the hotel, ensuring smooth service.
• Maintain standards and physical appearance; supervise cleanliness and maintenance.
• Lead weekly manager huddles, GM reports, and ensure brand/franchise compliance.
• Monitor budget, project revenue, review financial statements and labor costs.
• Coordinate with Sales Manager on promotions and revenue management.
• Ensure guest satisfaction and promptly address guest feedback and online scores.
• Hire, train, and supervise staff; maintain employee records and training programs.

Skills

Hotel experience

Franchise standards

Budget management

Team leadership

Guest service excellence

Training

Communication

Job description

Integral Hospitality in Conroe, TX seeks an Operations Manager to lead the hotel team and drive superior guest service. This hands-on role requires managing day-to-day operations, maintaining brand standards, and coordinating with sales to maximize revenue.

The ideal candidate will possess hotel experience (preferably Hilton), strong financial acumen, and proven ability to train staff while maintaining a positive work environment. On-site leadership is essential at this Conroe location.