Operations Manager

Integral Hospitality; Conroe (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Integral Hospitality in Conroe, TX seeks an Operations Manager to lead the hotel team and drive superior guest service. This hands-on role requires managing day-to-day operations, maintaining brand standards, and coordinating with sales to maximize revenue.

The ideal candidate will possess hotel experience (preferably Hilton), strong financial acumen, and proven ability to train staff while maintaining a positive work environment. On-site leadership is essential at this Conroe location.

Qualifications

• Hotel experience required, preferably Hilton brands.
• Hands-on operations management and team leadership.
• Knowledge of Quality Assurance and franchise compliance.
• Focus on guest service excellence.
• Financial leadership to manage hotel budget and costs.
• Strong communication with guests, employees and management.

Responsibilities

• Oversee day-to-day operation of the hotel, ensuring smooth service.
• Maintain standards and physical appearance; supervise cleanliness and maintenance.
• Lead weekly manager huddles, GM reports, and ensure brand/franchise compliance.
• Monitor budget, project revenue, review financial statements and labor costs.
• Coordinate with Sales Manager on promotions and revenue management.
• Ensure guest satisfaction and promptly address guest feedback and online scores.
• Hire, train, and supervise staff; maintain employee records and training programs.

Skills

Hotel experience

Franchise standards

Budget management

Team leadership

Guest service excellence

Training

Communication

Job description

Looking for Operations Manager Manager - one who will share the pride in their property and lead the team to great success at this beautiful location. Located In Conroe - I-45 North is only three miles from historic downtown and ten miles from Lake Conroe. Also nearby, visitors can improve their swing at the Texas National Golf Course and High Meadow Ranch or shop at the Outlets at Conroe Mall.

Job Requirements:

• MUST have hotel EXPERIENCE preferably HILTON
• This is ahighly hands on position involvement in prospecting, qualifying and closing business.
• Must be knowledgeable of Quality Assurance and franchisecompliance
• Concentration on guest service is imperative
• Financial leadership to manage the hotels budget
• Requires good communication skills to relate to guest, employees and management company
• Must be able to train employees to perform effectively

Scope of Responsibility:

Complete responsibility for the day-to-day operation of the entire hotel.

• Operations - maintain highest standards and physical appearance of the property, regulate cleanliness and maintenance programs, carry out huddles and department meetings, create weekly GM report, participate in weekly GM call, review of complete month end packet of hotel operating reports, be up to date on all brand standards and franchise requirements
• Profitability - manage hotel budget, project revenue for current month, monitor accounts receivable, maintain budgeted labor numbers, review monthly financial statements analysis
• Sales and Promotion - work with Sales Manager to coordinate aggressive sales and marketing effort, review all contracts and locally negotiated rates, create annual marketing plan and review monthly, ensure proper revenue management is in place
• Service - maintain high level of guest satisfaction, positively motivate team to strive for excellence in guest service, respond to all guest comments, keep team involved in monitoring comments and scores, monitor third party travel sites
• Team Member Management - maintain a healthy work environment, clearly communicate with all departments, keep all employee documentation and manuals current, interview and fill open positions, ensure proper training and effective uniform program
• Accounting - responsible for all cash funds and bank deposits, monitor franchise reimbursement programs, review aging reports, submit payroll, maintain purchasing and accounts payable, participate in creation of the annual budget