Hotel Operations Manager: Guest Experience & Ops Lead

Aimbridge-Hospitality; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Hyatt Place Houston Galleria is seeking an Operations Manager OEM to supervise daily hotel operations and lead frontline teams. The role focuses on maintaining guest satisfaction, driving efficient service, and supporting departments in the absence of the General Manager.

In this position you will balance revenue generation, cost control, and associate development, while ensuring compliance with brand standards and corporate training requirements.

Qualifications

• Progressive experience in Rooms or F&B in a hotel setting is required.
• Supervisory experience is mandatory.
• Strong proficiency with Windows operating systems is required.

Responsibilities

• Supervise and coordinate back-of-house operations to ensure guest satisfaction.
• Assist the General Manager and maintain profitability through efficient service.
• Support Housekeeping, Engineering/Maintenance, F&B, and Front Desk as needed.
• Lead training, scheduling, and daily operations, ensuring brand standards.
• Prepare and review operational reports and respond to issues promptly.

Skills

Experience in Rooms/F&B

Supervisory experience

Windows OS proficiency

Decision making under pressure

Stress management

Problem solving

Information synthesis

Active listening

Financial acumen

Clear communication

Education

4-year college degree

2-year college degree

Job description

Hyatt Place Houston Galleria is seeking an Operations Manager OEM to supervise daily hotel operations and lead frontline teams. The role focuses on maintaining guest satisfaction, driving efficient service, and supporting departments in the absence of the General Manager.

In this position you will balance revenue generation, cost control, and associate development, while ensuring compliance with brand standards and corporate training requirements.