Hotel Operations Leader — Guest Experience & Profitability

IHG Hotels & Resorts; Fort Meade (MD); On-site; USD 64,000 - 71,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

IHG Hotels & Resorts in Fort Meade is seeking an Operations Manager to keep the hotel running smoothly, ensure guest safety and comfort, and maximize financial returns. You will develop staff, maintain brand standards, and support the General Manager in the absence of leadership.

The role requires a bachelor’s degree in hospitality or related field, 3+ years in guest service/hotel roles with 2+ years in supervision, and fluency in English.

Qualifications

• Bachelor’s degree or higher in hotel administration or related field.
• Three years of guest service/hotel experience with at least two years in a supervisory capacity.
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Oversee day-to-day hotel operations and staff assignments.
• Assist General Manager in developing and communicating departmental strategies and goals.
• Develop and monitor financial and operational plans for the hotel; manage multiple departments.
• Lead service recovery and guest satisfaction initiatives.
• Ensure safety, compliance, and a green hotel focus; may serve as manager on duty.

Skills

Guest service experience

Supervisory experience

Fluent English

Hospitality knowledge

Education

Bachelor’s degree in Hotel Administration, Business Administration, or equivalent

Job description

IHG Hotels & Resorts in Fort Meade is seeking an Operations Manager to keep the hotel running smoothly, ensure guest safety and comfort, and maximize financial returns. You will develop staff, maintain brand standards, and support the General Manager in the absence of leadership.

The role requires a bachelor’s degree in hospitality or related field, 3+ years in guest service/hotel roles with 2+ years in supervision, and fluency in English.