Hotel Ops Leader: Elevate Guest Experience & Performance

COURTYARD INN - AUSTIN TX; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Courtyard Inn - Austin TX is seeking an Assistant General Manager to lead daily hotel operations and drive exceptional guest experiences. You will partner with the General Manager to oversee front desk, housekeeping, F&B, and maintenance, ensuring smooth operations and consistent service quality.

The successful candidate will bring hotel leadership experience, strong communication, and the ability to coach teams while managing staffing, safety, and brand standards to achieve strong financial

Qualifications

• Previous hotel leadership experience preferred.
• Strong communication and coaching abilities.
• Ability to manage multiple departments and priorities.

Responsibilities

• Support the General Manager with daily hotel operations and leadership tasks.
• Oversee department leaders and ensure smooth interdepartmental communication.
• Assist with scheduling, training, coaching, and performance management.
• Maintain guest satisfaction by resolving issues and supporting service recovery.
• Monitor hotel cleanliness, safety, and brand compliance.
• Assist with financial performance, budgeting, and cost controls.
• Lead by example to maintain a positive, professional environment.
• Support implementation of hotel initiatives, procedures, and standards.
• Ensure staffing levels support service needs across the hotel.
• Act as Manager on Duty when needed.

Skills

Hotel operations

Leadership

Communication

Problem solving

Staff coaching

Job description

Courtyard Inn - Austin TX is seeking an Assistant General Manager to lead daily hotel operations and drive exceptional guest experiences. You will partner with the General Manager to oversee front desk, housekeeping, F&B, and maintenance, ensuring smooth operations and consistent service quality.

The successful candidate will bring hotel leadership experience, strong communication, and the ability to coach teams while managing staffing, safety, and brand standards to achieve strong financial