Hotel Operations Team Lead: Guest Experience Leader

Extended Stay Hotels; Melbourne (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Extended Stay Hotels in Melbourne, FL is seeking a Team Lead to assist the General Manager in daily hotel operations, driving guest satisfaction and KPI performance. You will supervise 8 to 15 hourly associates, resolve guest issues, and help manage safety, training and adherence to brand standards.

The role requires hands-on leadership, strong communication, and the ability to prioritize multiple tasks to optimize revenue, control costs, and support EBITDA goals.

Qualifications

• Prior hotel experience is required.
• Strong English written and verbal communication.
• Ability to oversee and supervise 8–15 hourly associates.

Responsibilities

• Provide guest service and resolve guest issues; escalate to GM as needed.
• Assist GM in driving revenue, reducing costs and improving guest satisfaction.
• Assist GM in training associates on brand standards and performance expectations.
• Enforce company policies and safety procedures; report issues promptly.
• Monitor in-house guest balances and refund checks.
• Assist with inventory/budgeting for supplies and equipment; support EBITDA goals.
• Be first contact for guest service issues and escalate when needed.
• Uphold service culture and train hourly staff to achieve 100% guest satisfaction.

Skills

Team Leadership

Guest Service

Budgeting

Operations

Communication

Education

High School Diploma or GED

Job description

Extended Stay Hotels in Melbourne, FL is seeking a Team Lead to assist the General Manager in daily hotel operations, driving guest satisfaction and KPI performance. You will supervise 8 to 15 hourly associates, resolve guest issues, and help manage safety, training and adherence to brand standards.

The role requires hands-on leadership, strong communication, and the ability to prioritize multiple tasks to optimize revenue, control costs, and support EBITDA goals.