Hotel Operations Supervisor: Lead Front Desk & F&B Teams

Aimbridge Hospitality; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Courtyard New York Manhattan/Central Park by Aimbridge Hospitality is seeking an Operations Supervisor to oversee hotel operations and supervise team members under the General Manager. You will ensure guest satisfaction and efficient service across Housekeeping, F&B, Front Office, and Banquets as applicable.

You will lead by example, maintain standards, handle guest requests, assist in scheduling and training, and coordinate with other departments to deliver a seamless guest experience in a

Qualifications

• Must have 2–3 years of progressive hotel experience.
• Excellent guest service and communication skills.
• Ability to work under pressure and resolve issues quickly.
• Strong teamwork and leadership abilities.

Responsibilities

• Oversee daily hotel operations and supervise assigned staff.
• Ensure guest satisfaction and smooth front-of-house and back-of-house coordination.
• Maintain attendance, grooming standards and uniform compliance.
• Manage guest requests, complaints and service recovery.
• Support staffing, scheduling, and training activities.
• Collaborate with departments to meet budget and performance goals.

Skills

Guest service

Communication

Team leadership

Problem solving

Education

High School diploma or equivalent

Job description

Courtyard New York Manhattan/Central Park by Aimbridge Hospitality is seeking an Operations Supervisor to oversee hotel operations and supervise team members under the General Manager. You will ensure guest satisfaction and efficient service across Housekeeping, F&B, Front Office, and Banquets as applicable.

You will lead by example, maintain standards, handle guest requests, assist in scheduling and training, and coordinate with other departments to deliver a seamless guest experience in a