Front Office Operations Leader

Highgate; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels in New York City is seeking an Operations Manager to lead and optimize Front Office operations, ensuring guest satisfaction and smooth daily functions.

The role requires strong supervisory background, excellent communication, and the ability to coordinate payroll, attendance, and shift coverage across departments. You will participate in nightly audits and hotel meetings to maintain service excellence.

Qualifications

• 5+ years of progressive experience in a hotel or related field.
• Prior supervisory responsibilities.
• Proficiency in Windows, company-approved spreadsheets and word processing.

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation.
• Provide strong lobby presence to assist front desk agents and guest.
• Coordinate night audit functions and produce related reports.
• Manage Employee Payroll, track attendance, time edits, and conduct OT as needed.
• Attend hotel required meetings and trainings; participate in MOD coverage.

Skills

Supervisory experience

Front Office operations

Guest service orientation

Multitasking

Communication skills

Windows proficiency

Education

Associate degree in hospitality or related field

Bachelor's degree in hospitality or related field

Tools

Windows OS

MS Office

Job description

Highgate Hotels in New York City is seeking an Operations Manager to lead and optimize Front Office operations, ensuring guest satisfaction and smooth daily functions.

The role requires strong supervisory background, excellent communication, and the ability to coordinate payroll, attendance, and shift coverage across departments. You will participate in nightly audits and hotel meetings to maintain service excellence.