Hotel Operations Lead: Facilities & Guest Experience

Thehotelatavalon; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

HEI Hotels & Resorts operates the Courtyard New York Manhattan Fifth Avenue. The Operations Manager role supports daily hotel operations, focusing on exceptional guest service, efficiency, and property standards.

You will work with department leaders to address maintenance needs, life safety, and building systems, coordinate repairs, supervise colleagues, and respond to emergencies to keep the property performing at its best.

Qualifications

• 2–3 years of hotel operations experience required.
• Experience in hotel engineering or maintenance preferred.
• Hospitality leadership or supervisory experience preferred.
• Technical training or certifications in HVAC, electrical, or plumbing is a plus.
• Strong knowledge of building systems (HVAC, electrical, plumbing, life safety).
• Proficiency with Microsoft Office and hotel operating systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Monitor daily hotel operations to ensure service standards and guest satisfaction.
• Conduct regular property inspections of guest rooms, public spaces, and back-of-house areas.
• Coordinate maintenance with engineering staff and outside vendors.
• Review guest feedback and service metrics to address recurring issues.
• Support preventive maintenance programs and life safety drills.
• Communicate effectively with guests, associates, and management.

Skills

Hotel operations

Facilities management

Life safety systems

HVAC systems

Electrical

Plumbing

Vendor coordination

MS Office

Education

HVAC Certification

Electrical Certification

Tools

Hotel operating systems

Job description

HEI Hotels & Resorts operates the Courtyard New York Manhattan Fifth Avenue. The Operations Manager role supports daily hotel operations, focusing on exceptional guest service, efficiency, and property standards.

You will work with department leaders to address maintenance needs, life safety, and building systems, coordinate repairs, supervise colleagues, and respond to emergencies to keep the property performing at its best.