Front Desk Manager — Guest Experience Leader

Aimbridge Hospitality; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

The Courtyard Manhattan Central Park by Aimbridge Hospitality is hiring a Front Desk Manager OEM to lead the front office, ensuring guest warmth, efficiency, and smooth check-ins.

You will drive service standards, coach the front desk team, and manage occupancy and revenue with effective communication. This overtime-eligible management role requires leadership and a passion for hospitality excellence.

Qualifications

• 2 year degree with 3+ years relevant experience or 4 year degree with at least 1 year.
• 5+ years of progressive hotel experience with supervisory responsibilities.
• Proficient in Windows OS, spreadsheets and word processing.

Responsibilities

• Deliver standout guest service from check-in to check-out with warmth and care.
• Lead, coach and motivate the front desk team to maintain high standards.
• Spot and resolve issues to keep operations running smoothly.
• Maximize room revenue with smart rate strategies and clear communication.

Skills

Guest Experience Extraordinaire

Front Desk Leader

Smooth Operator

Revenue & Communication Ace

Education

2 year college degree + 3+ years related experience

5+ years progressive hotel experience with supervisory experience

Tools

Windows

Spreadsheets

Word processing

Job description

The Courtyard Manhattan Central Park by Aimbridge Hospitality is hiring a Front Desk Manager OEM to lead the front office, ensuring guest warmth, efficiency, and smooth check-ins.

You will drive service standards, coach the front desk team, and manage occupancy and revenue with effective communication. This overtime-eligible management role requires leadership and a passion for hospitality excellence.