Hospitality Front Office Operations Manager

Highgate Hotels, LP; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

Highgate Hotels in New York City seeks a Front Office Operations Manager to plan and direct hotel front office and related departments. You will lead shift coverage, monitor guest service, and coordinate with F&B, housekeeping, and engineering to maintain top service levels.

The role requires strong communication, supervisory experience, and a track record of ensuring operational efficiency in a fast-paced environment.

Qualifications

• At least 5 years of progressive hotel operations experience or a combination of degree and experience as specified.
• Must have supervisory responsibilities and lead teams effectively.
• Proficiency with Windows, standard spreadsheets, and word processing.

Responsibilities

• Assist the Director and Assistant Director of Front Office in managing operations.
• Provide strong lobby presence and guest support at the front desk.
• Ensure shift coverage in F&B and other departments as needed.
• Monitor inventory and uphold Paramount standards for cleanliness and safety.
• Handle guest requests, complaints, and night audit functions as required.
• Prepare and distribute reports; participate in staff meetings and M.O.D. coverage.

Skills

Hotel operations management

Supervisory experience

Communication skills

Windows proficiency

Education

2-year college degree

4-year degree

Tools

Excel

Word

Windows

Job description

Highgate Hotels in New York City seeks a Front Office Operations Manager to plan and direct hotel front office and related departments. You will lead shift coverage, monitor guest service, and coordinate with F&B, housekeeping, and engineering to maintain top service levels.

The role requires strong communication, supervisory experience, and a track record of ensuring operational efficiency in a fast-paced environment.