Senior Front Office Leader: Guest Experience & Operations

Aimbridge Hospitality; New York (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Courtyard Manhattan Central Park seeks an Assistant Director of Front Office to lead the front desk operations, guest service standards, and revenue-focused initiatives at a modern Midtown property.

The role requires a Bachelor’s in Business or Hospitality, 3+ years of 500+ room hotel management, and OnQ PMS familiarity. You’ll coach staff, monitor performance, and drive guest satisfaction.

Qualifications

• Bachelor’s degree in Business or Hospitality Management with 3 years of Front Desk management in a 500+ room hotel preferred.
• Experience with OnQ PMS certification is preferred.
• 500+ room hotel experience and/or previous management level experience preferred.

Responsibilities

• Direct and administer Front Office operations including guest service, check-in/check-out, room inventory, and pricing.
• Develop associate performance: supervision, scheduling, evaluations, recognition.
• Monitor service trends, address issues, drive improvements.
• Initiate marketing and upselling to maximize occupancy and revenue.
• Ensure knowledge of hotel products, services, policies, and local events.

Skills

Front Desk management

Guest services leadership

Budgeting/forecasting

Education

Bachelor’s degree in Business or Hospitality Management

Associate’s degree with 1 year of Guest Services management experience

Tools

OnQ PMS

Job description

Aimbridge Hospitality's Courtyard Manhattan Central Park seeks an Assistant Director of Front Office to lead the front desk operations, guest service standards, and revenue-focused initiatives at a modern Midtown property.

The role requires a Bachelor’s in Business or Hospitality, 3+ years of 500+ room hotel management, and OnQ PMS familiarity. You’ll coach staff, monitor performance, and drive guest satisfaction.