Hotel Operations Supervisor - Front Desk Leader

Viejas Casino & Resort; Alpine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Viejas Casino & Resort in Alpine, California, is seeking an Hotel Operations Supervisor to assist the hotel team with day-to-day front desk operations. The role includes scheduling shifts, guiding staff, coaching performance, recruiting, and enforcing all policies to deliver exceptional guest service in a safe environment.

Strong communication skills, proficiency with Microsoft Office (Word and Excel), and the ability to manage multiple tasks under time constraints are essential.

Qualifications

• High school diploma or GED required.
• California Responsible Beverage Service Training required upon hire.
• Minimum 2 years hospitality experience.
• 1 year supervisory experience preferred.
• Clear and effective written and spoken communication.
• Proficiency with Microsoft Office (Word/Excel).
• Strong planning, organizing, and multi-tasking abilities.
• Analytical, problem-solving, critical thinking, and decision-making skills.
• Ability to supervise, delegate, and evaluate staff.

Responsibilities

• Assist leadership in day-to-day hotel operations.
• Guide and direct hotel team members to meet service requirements.
• Schedule team members to cover all areas and shifts.
• Provide cross-training for shift duties.
• Coach, monitor, and discipline team members as needed.
• Evaluate performance and recommend promotions.
• Participate in recruitment and hiring decisions.
• Enforce company policies and procedures.
• Maintain clear channels of communication with guests and staff.
• Ensure a clean, safe, hazard-free work environment.

Skills

Communication

Leadership

Planning & Organization

Analytical Thinking

Multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Viejas Casino & Resort in Alpine, California, is seeking an Hotel Operations Supervisor to assist the hotel team with day-to-day front desk operations. The role includes scheduling shifts, guiding staff, coaching performance, recruiting, and enforcing all policies to deliver exceptional guest service in a safe environment.

Strong communication skills, proficiency with Microsoft Office (Word and Excel), and the ability to manage multiple tasks under time constraints are essential.