Supv Hotel Operations - Ne

Viejas Casino & Resort; Alpine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Viejas Casino & Resort in Alpine, California, is seeking an Hotel Operations Supervisor to assist the hotel team with day-to-day front desk operations. The role includes scheduling shifts, guiding staff, coaching performance, recruiting, and enforcing all policies to deliver exceptional guest service in a safe environment.

Strong communication skills, proficiency with Microsoft Office (Word and Excel), and the ability to manage multiple tasks under time constraints are essential.

Qualifications

• High school diploma or GED required.
• California Responsible Beverage Service Training required upon hire.
• Minimum 2 years hospitality experience.
• 1 year supervisory experience preferred.
• Clear and effective written and spoken communication.
• Proficiency with Microsoft Office (Word/Excel).
• Strong planning, organizing, and multi-tasking abilities.
• Analytical, problem-solving, critical thinking, and decision-making skills.
• Ability to supervise, delegate, and evaluate staff.

Responsibilities

• Assist leadership in day-to-day hotel operations.
• Guide and direct hotel team members to meet service requirements.
• Schedule team members to cover all areas and shifts.
• Provide cross-training for shift duties.
• Coach, monitor, and discipline team members as needed.
• Evaluate performance and recommend promotions.
• Participate in recruitment and hiring decisions.
• Enforce company policies and procedures.
• Maintain clear channels of communication with guests and staff.
• Ensure a clean, safe, hazard-free work environment.

Skills

Communication

Leadership

Planning & Organization

Analytical Thinking

Multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Job SummaryThe Hotel Operations Supervisor is responsible for assisting the hotel team with the day-to-day front desk operations.Job Description• Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area. • Guides and directs hotel team members to ensure all service requirements are understood and met. • Schedule team members to ensure all areas and shifts are adequately covered. • Provides cross-training of team members for all shift-related duties and responsibilities. • Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par. • Evaluates and monitors team member performance on an ongoing basis. • Develops, evaluates and recommends team members for promotions. • Participates in the recruitment of all hotel positions, making hiring decisions. • Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed. • Establishes and maintains effective channels of communication with team members and guests. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines. • Performs other duties as assigned. • Provide direct supervision of team members in the assigned area of hotel operations. • High school diploma or general education degree (GED). • California Responsible Beverage Service Training required upon hire. • Minimum 2 years of experience in hospitality. • 1 year in supervisory role preferred. • Ability to communicate clearly and effectively both orally and in writing. • Working knowledge of Microsoft Office, Word, and Excel. • Ability to logically and independently plan, organize, and complete work; initiative; well-developed inter-personal skills. • Ability to set and achieve high standards of performance. • Ability to make progress on multiple assignments under time constraints. • Excellent analytical, problem-solving, critical thinking and decision-making skills. • Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to team members and delegate job duties. • Ability to express ideas or make recommendations concerning job related issues. • Ability to learn specific job duties and complete work assignments. • Ability to maintain knowledge of basic concepts and techniques of business operations. • Ability to perform the manipulation of numbers and basic math calculations. • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.Hiring PreferenceThe Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.