Hotel Operations Supervisor - Elevate Guest Experience

Hutton Brickyards Riverfront Hotel + Venue; City of Kingston (NY); Presencial; USD 41.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Hotel Discounts

Shoes for Crews

Pet Insurance

On Demand Pay

Descripción de la vacante

Waterford Hotel Group is seeking an Operations Supervisor for our Kingston, NY property. You will lead the Front Desk and Housekeeping teams, drive guest satisfaction, ensure brand standards, and manage day-to-day operations.

The role includes training, scheduling, and coordinating with departments, with a focus on financial goals and service excellence. We offer health benefits, paid time off, 401(k) and more.

Formación

• Leadership experience overseeing front desk and housekeeping teams.
• Track record of improving guest satisfaction scores.
• Ability to manage training, scheduling, and adherence to brand standards.

Responsabilidades

• Ensure guest satisfaction and brand compliance.
• Oversee front desk and Housekeeping operations daily.
• Train and develop associates.
• Schedule staff and monitor performance.
• Support financial and budgetary goals.
• Coordinate with departments to ensure service standards.

Conocimientos

Team leadership

Guest satisfaction

Descripción del empleo

Waterford Hotel Group is seeking an Operations Supervisor for our Kingston, NY property. You will lead the Front Desk and Housekeeping teams, drive guest satisfaction, ensure brand standards, and manage day-to-day operations.

The role includes training, scheduling, and coordinating with departments, with a focus on financial goals and service excellence. We offer health benefits, paid time off, 401(k) and more.