Guest Experience Operations Supervisor

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Birthday & anniversary days

On Demand Pay

Pet insurance

401k plan

Hotel discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking an Operations Supervisor to lead the day-to-day operations across Front Desk, Food & Beverage, and Housekeeping. The role emphasizes staff development, strong guest service, and adherence to Waterford Hotel Group standards.

The ideal candidate will drive guest satisfaction, manage budgets, and coordinate departmental planning while ensuring reliable operations and brand compliance. Background check is required.

Qualifications

• Experience leading a team to high guest satisfaction scores.
• Ability to train, develop and schedule staff while enforcing brand standards.
• Experience overseeing Front Desk, Food & Beverage and Housekeeping operations.
• Must be able to pass a thorough background check.

Responsibilities

• Oversee day-to-day operations of Front Desk, Food & Beverage and Housekeeping.
• Train, develop and schedule staff; monitor performance and guest service standards.
• Ensure guest satisfaction and brand compliance; manage communications and business plan execution.
• Achieve financial and budgetary goals; develop and follow engineering and facilities plans.

Job description

Waterford Hotel Group is seeking an Operations Supervisor to lead the day-to-day operations across Front Desk, Food & Beverage, and Housekeeping. The role emphasizes staff development, strong guest service, and adherence to Waterford Hotel Group standards.

The ideal candidate will drive guest satisfaction, manage budgets, and coordinate departmental planning while ensuring reliable operations and brand compliance. Background check is required.