Hotel Operations Supervisor

Highgate Hotels, LP; Las Vegas (NV); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer 0

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Leave benefits

Job summary

Highgate Hotels in Las Vegas is seeking an Operations Supervisor to oversee Front Office and Food & Beverage operations, provide shift coverage, and support housekeeping and engineering to ensure smooth property performance.

The role emphasizes guest service, supervisory responsibilities, and adherence to hotel standards. A strong presence in the lobby, efficient multitasking, and excellent communication are essential for success.

Qualifications

• At least 3 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Previous supervisory responsibilities
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in a courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards.

Responsibilities

• Assist the Assistant General Manager and General Manager with managing the Front Office and Food & Beverage operations; in addition to providing support to other departments in the hotel (Housekeeping and Engineering)
• Provide strong lobby presence to assist front desk agents, bistro attendants and guests
• Provide all aspects of shift coverage in F&B operations as needed
• Balance the hotel room type inventory
• Ensure all areas of the lobby, Meeting Spaces and F&B operations are functioning to Paramount standards
• Monitor and action Nor 1 upsell program
• Handle guest's special requests and customer complaints during shift
• Perform all other front desk duties and responsibilities
• Investigate and handle complaints, disturbances, emergencies, etc. during shift
• Coach, train, counsel hourly associates and administer discipline as needed
• Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports
• Prepare, copy, and distribute reports as required
• Handle special guest requests
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
• Attend all hotel required meetings and trainings
• Participate in M.O.D. coverage as required. This role will act as the primary M.O.D. in the evenings.

Skills

Supervisory experience

Windows proficiency

MS Excel

MS Word

Communication skills

Multitasking

Attendance

Tools

Microsoft Excel

Microsoft Word

Job description

Highgate Hotels in Las Vegas is seeking an Operations Supervisor to oversee Front Office and Food & Beverage operations, provide shift coverage, and support housekeeping and engineering to ensure smooth property performance.

The role emphasizes guest service, supervisory responsibilities, and adherence to hotel standards. A strong presence in the lobby, efficient multitasking, and excellent communication are essential for success.