Guest Experience Supervisor

Highgate; Virginia; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in Virginia seeks a Guest Services Supervisor to support the Operations Manager and Assistant General Manager. You will provide attentive service to guests, manage reservations, and ensure smooth front desk operations to maximize occupancy and revenue.

The role requires 2–3 years of hotel experience, strong communication, and the ability to lead and train staff in a fast-paced environment. Full-time position with benefits and potential for growth.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel or related experience.
• College coursework helpful; supervisory experience preferred.
• Valid driver’s license; flexible, long hours may be required.

Responsibilities

• Assist Operations Manager and Assistant General Manager; provide attentive guest service.
• Handle reservations, rate quotes, and VIP requests; manage front desk operations.
• Review daily logs; operate front desk computer system; manage messages and mail.
• Know current rates, packages, and promotions; supervise guest check-in/out.
• Ensure compliance with all hotel policies and safety procedures.
• Maintain communications with all departments; train and cross-train staff.
• Meet productivity targets and participate in required meetings.

Skills

Customer service

Supervisory experience

Communication skills

Multitasking

Flexible hours

Education

High School diploma or equivalent

College coursework helpful

Tools

Front Desk system

Job description

Highgate Hotels in Virginia seeks a Guest Services Supervisor to support the Operations Manager and Assistant General Manager. You will provide attentive service to guests, manage reservations, and ensure smooth front desk operations to maximize occupancy and revenue.

The role requires 2–3 years of hotel experience, strong communication, and the ability to lead and train staff in a fast-paced environment. Full-time position with benefits and potential for growth.