Hotel Operations Leader (Assistant General Manager)

HEI Hotels & Resorts; Miami (FL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Hotel room discounts

Job summary

Aloft Miami Airport, operated by HEI Hotels & Resorts, seeks an experienced Assistant General Manager to lead daily operations and drive financial performance. You will oversee rooms and F&B, coordinate with department heads, and ensure adherence to brand standards while guiding staff to excellent guest service.

In this role, you will participate in creating strategic plans, manage budgets, and implement controls.

Qualifications

• Minimum three years of management experience.
• Computer literacy and financial management experience required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills.

Responsibilities

• Lead all operational managers to success on daily, weekly, monthly, and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts.
• Develop and implement controls for expense management, such as utilizing labor management tools.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, assist in creating and executing financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Management experience

Financial management

Hotel operations knowledge

Conflict resolution

Communication skills

Job description

Aloft Miami Airport, operated by HEI Hotels & Resorts, seeks an experienced Assistant General Manager to lead daily operations and drive financial performance. You will oversee rooms and F&B, coordinate with department heads, and ensure adherence to brand standards while guiding staff to excellent guest service.

In this role, you will participate in creating strategic plans, manage budgets, and implement controls.