Hotel Operations Manager: Guest Satisfaction & Profitability

Aimbridge Hospitality; Houston (TX); In loco; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Descrizione del lavoro

Residence Inn Houston Downtown/Convention Center is seeking an Operations Manager to supervise hotel operations across key departments and support the GM in profitability and guest satisfaction. The role entails directing back of the house and coordinating with Department Heads to maintain service standards.

Exempt management duties require strong problem solving, communications, and the ability to work under pressure. Prior supervisory experience in hotel operations is essential.

Competenze

• Progressive experience in a Rooms or F&B department in a hotel.
• Supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate alternatives quickly and accurately.
• Remain effective under stress and maintain composure.

Mansioni

• Oversee front of house and back of house operations in the absence of GM/MOD.
• Ensure guest satisfaction and hotel profitability through supervision and training.
• Supervise Housekeeping, Engineering/Maintenance, F&B, PBX, Bell, Front Office and Banquets.
• Participate in required M.O.D. coverage as scheduled.
• Maintain adherence to Aimbridge Hospitality standards and brand SOPs.

Conoscenze

Supervisory experience

Windows proficiency

Decision making under pressure

Effective communication

Formazione

4-year college degree

2-year college degree

Descrizione del lavoro

Residence Inn Houston Downtown/Convention Center is seeking an Operations Manager to supervise hotel operations across key departments and support the GM in profitability and guest satisfaction. The role entails directing back of the house and coordinating with Department Heads to maintain service standards.

Exempt management duties require strong problem solving, communications, and the ability to work under pressure. Prior supervisory experience in hotel operations is essential.