Hotel Operations Manager - Guest Experience & Revenue

Mainstay-Suite; Midland (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Mainstay-Suite in Midland, TX is seeking an Operations Manager responsible for the Front Office, Housekeeping, and Food and Beverage departments. You will ensure guest satisfaction, maintain service quality, control costs, and support the General Manager with day-to-day hotel operations in a hands-on leadership role.

The role requires prior front office management and supervisory experience in a hotel, strong communication, financial awareness, and the ability to work mornings, nights, weekends,

Qualifications

• Four year college degree preferred.
• Two years front office management experience in a hotel preferred.
• Proficient with hotel sales, revenue management and A/R billing.
• Previous supervisory experience in a hotel required.
• Must have a valid driver’s license from the applicable state.
• Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels.
• Must convey information clearly, both oral and written.
• Must maintain composure and objectivity under pressure.
• Must understand financial information and basic arithmetic.

Responsibilities

• Approach guests and team members in a friendly, service-oriented manner.
• Know and enforce department policies, communicating them fairly to staff.
• Respond to guest requests, problems, complaints and accidents promptly and courteously.
• Motivate, coach, counsel and discipline team members.
• Develop team morale and ensure staff training completion.
• Maximize room revenue and occupancy by reviewing status daily.
• Interview and recruit a diverse, competent staff.
• Familiarize with HR policies, I-9s, E-Verify, Workers’ Compensation, training, etc.
• Ensure no-show revenue is maximized through accurate billing.
• Assist with payroll and other duties as assigned.

Skills

Front office management

Supervisory experience

Communication skills

Financial literacy

Driver's license

Education

Four Year College Degree preferred

Tools

A/R billing

Revenue management

Job description

Mainstay-Suite in Midland, TX is seeking an Operations Manager responsible for the Front Office, Housekeeping, and Food and Beverage departments. You will ensure guest satisfaction, maintain service quality, control costs, and support the General Manager with day-to-day hotel operations in a hands-on leadership role.

The role requires prior front office management and supervisory experience in a hotel, strong communication, financial awareness, and the ability to work mornings, nights, weekends,